Here are a list of the most common questions that we get asked. 
The answers provided are a general guide only. We will brief you on these prior to your booking, but if you require the information sooner, simply contact us either by telephone on +64 3 573 5220, fax on +64 3 573 5739 or via email to overture.charters@xtra.co.nz.
Question: What insurance do I need?
Answer: The boat and boat property is insured by its owners for accidental damage as a results of actions by the crew or acts of god. However damage to the boat or its property by you may be charged for.
Question: How much deposit is required?
Answer: A 30% deposit is required to confirm the booking, with the balance payable to the boat prior to leaving the dock. Incidentals and some additional charges are billed later but only if you incur additional costs. The skipper should make you aware of these as you use them.(Ie: telephone, email, fax, docking fees, alcoholic beverages and any other extra expense of the charter)
Question: What happens to my deposit if the charter is cancelled by me?
Answer: If the charter is cancelled by you prior to the commencement of the charter then unfortunately you may lose your deposit. This is because other business may have been turned away during the period that you had booked for. However in some cases (and this is entirely at the boats discretion) we can re-arrange charter dates and times with the boat, and if this is possible and causes no commercial inconvenience/loss to the parties involved you may not lose any of your deposit and the charter will simply take place on another date/time. We are interested in giving our clients value for money and sending you home happy, and in our experience we accommodate the client wherever possible in order to achieve this.
Question: What happens to my deposit if the charter is cancelled by the skipper?
Answer: If the skipper cancels the charter, sometimes due to unfavorable or unsafe weather conditions or reasons of that nature, you receive a full refund of your deposit or you have the option of moving your charter to another date.
Question: How do I stay in touch with my business?
Answer: There is no real rule here, but a wide range of communication including cellphone, fax, email, VHF, and direct satellite phone are available.
Question: What do I bring on board?
Answer: Warm clothes and a smile. Food and alcohol can be supplied or you can bring your own.
Question: What food is on board? 
Answer: For those wanting all the headaches taken care of, a full range of catered food is available through our preferred caterer.
Question: I need to organise additional accommodation on land?
Answer: We can arrange any accommodation required prior to and after your charter.
Question: I need a vehicle transfer arranged.
Answer: No problem, just advise us what you need as we have access to various Limousines, helicopters and tour companies. We can arrange it all for you.
Question: Where can we anchor - how flexible is the cruise itinerary?
Answer: Both the skipper and the boat are fairly flexible in their activities while you are on board. Ultimately its your charter and if you wish to make changes along the way you are more than welcome, although any changes will be accepted entirely at the skippers discretion and are generally only affected by the weather or safety concerns.
